Frequently Asked Questions - FAQs — Open Booths Photo Booth Rental Hire

How can I contact you?

Call: 1300 766 553

Our form on our CONTACT page - or scroll to the bottom.

Facebook: facebook.com/OpenBoothsAustralia

Where are you located?

Our head office is in Sydney; however, we often travel to areas outside Sydney, including interstate. Please note that additional fees may apply.

Do you provide props?

We do not provide props.

In 2017, we ceased providing props to maintain good photo booth hygiene.

If you would like props at your event, we recommend that you supply them yourself and that they are new and store-bought.

If you require custom-made props, you may request a quote for PVC prop signs or general event signage.

Does your photo booth come with an attendant?

You may elect to have an attendant present or not at your event.

Suppose you choose to book a photo booth package without an attendant. In that case, our operations team will remotely monitor your photo booth throughout the event to ensure everything is running smoothly. We will also have a team member near your venue on standby in case of emergencies.

How many people can fit in your photo booths?

All our photo booths (the Hipstabooth, Mirror Booth, and Social Booth) can handle at least six people or more. Our Hipstabooth and Social Booth have a larger footprint and can take ten people or more. We can create more distance between the booth and the backdrop to cater to larger groups, depending on the constraints of the physical space we set up at your venue. Please discuss your requirements with our team during the enquiry process so we can do our best to meet your needs.

HOW PORTABLE IS YOUR BOOTH? CAN YOU FIT ONTO A BOAT OR LOAD UPSTAIRS?

Yes. Our booths are portable and can fit onto a boat or be carried upstairs.

We also fit into most tight spaces. Our photo booths can be modified to fit in narrow or tight spaces (e.g. in a restaurant with limited room). As expected, this may hinder the experience of our photo booths.

WHAT DO YOU NEED US TO PROVIDE?

We require one standard power point and space of approximately 3m (W) x 4m (D) to power the photo booth. If you don’t have this much space to allocate to us, don’t worry; chat with our friendly team, as we can adjust to almost any size space.

We bring ten metres length of extension cables. Suppose the photo booth is far away from the nearest source of power. In that case, you must provide additional extension leads to where the photo booth is located.

WHAT ARE YOUR PAYMENT CONDITIONS? DO YOU NEED A DEPOSIT?

We require a 20% deposit at the time of the booking to lock in our services. We require the remaining 80% at least two weeks before your booking date. (E.g., If your booking is on the 20th of January, we need your payment by the 6th of January. Please also allow for your bank’s processing time and make the payment by the 4th of January).

If you require an invoice, we can provide one on request.

WHAT ARE YOUR PAYMENT OPTIONS, PAYMENT DETAILS, AND COMPANY DETAILS?

The most popular payment method is direct deposit into our bank account (banking details are below). We also accept payment via credit card, including American Express cards. All credit card payments attract a 2% processing fee. We do not accept cash payments.

Bank: St George Bank

Account Name: Open Booths Australia Pty Ltd

BSB: 112 879

Acc No: 448 626 950

REFERENCE: Your reference should be your invoice number in the following format - “INV1477”. You need to include this so we can track your payment. We may not know you have paid if you do not include this.

What is your ABN or ACN?

Company Name: Open Booths Australia Pty Ltd

ABN: 28602891887

ACN: 602 891 887

CAN YOU PROVIDE PUBLIC LIABILITY INSURANCE?

Yes. We have public liability insurance coverage and will provide a copy of our certificate of currency on request.

Do I receive the digital copies? If so, how and when?

Yes. You will receive a “Photo Collection” email in your inbox the week after your event. In your Photo Collection email, we will provide instructions on accessing your Client Gallery and downloading the digital copy of your photos.

You can even share the password of your Client Gallery with your guests. Your guests will then have the ability to download their photos.

Will you upload my album to social media?

We do not upload entire event albums to social media; however, we may select and use images for marketing purposes.

Will my album in the client gallery be private?

Yes.* In the Photo Collection email you will receive after the event, you will also be given a unique password to access your album in the online Client Gallery. You can then share this password with your guests at your discretion.

*We may upload some of your stand-out photos to display our services, though we will happily take them down on request.

What do you mean by unlimited printing?

When we say we offer unlimited printing, we are referring to the fact that you can have as many sessions in our photo booths as you wish and will not be given a limit to the amount of paper required for printing for the duration of your event.

Please note that the number of copies you can print per session depends on the print template you select. Our photo booths will produce up to 3 copies per session for postcard-size prints and up to 4 copies for photo strips.

How many hours do I get the booth for?

Our packages include the use of our photo booths for up to 5 hours. There is an additional fee for every hour after the initial 5 hours.

We do not generally offer discounts for hiring the booth for less than 5 hours.

Is a backdrop included in my package?

Yes. Every package includes a backdrop. You can select a backdrop from our range of Plain Colours, Sequins, and Patterns. Please visit our Backdrops page to see what we have on offer.

WHAT IS YOUR CANCELLATION POLICY?

Tier 1

If you cancel your booking and have yet to make a deposit, we will cancel your booking without penalty.

Tier 2 (1-week cooling-off period)

Cancellation within a week of confirming your booking with us (not your event date) will not incur any cancellation fee.

Tier 3 (After the cooling-off period, six weeks before your event)

Suppose you cancel after the cooling-off period and six weeks before your event. In that case, your booking will incur a cancellation fee of 20% of your total booking amount.

Example: If your booking is $2000, your cancellation fee will be $400.

Tier 4 (Between 4-6 weeks before your event)

Suppose you cancel four to six weeks before your event date. In that case, your booking will incur a cancellation fee of 50% of your total booking amount.

Suppose you have paid the total cost and canceled within four to six weeks of your event. In that case, you will receive back 50% of your total booking amount unless we customised materials to cater for your event.

Suppose we created custom materials to cater for your event. In that case, the fee for these materials will be in addition to the 50% deposit you forfeit.

Some examples of custom materials are custom-made guest books, custom-printed backdrops, custom-printed props, custom signage, and custom mosaic wall printing.

Tier 5 (Within four weeks before your event)

Cancellation within four weeks of your booking will incur a cancellation fee of 100% of your total booking amount.

Tier 6 (Special Case and Unusual Circumstance Cancellations)

Cancellation for exceptional cases due to unforeseen circumstances will incur a case-specific cancellation fee.

Frequently Asked

Questions

FAQs